es

es

Luis Vicente

Software Engineer

Projects

Computer screen displays a section of JavaScript code with syntax highlighting, including various functions and conditional statements. The code handles events related to the visibility and position of an HTML element within a browser window.

Computer screen displays a section of JavaScript code with syntax highlighting, including various functions and conditional statements. The code handles events related to the visibility and position of an HTML element within a browser window.

Project 1

Project description 1

A computer screen displays a code editor with various files in a directory. The code being edited is written in JavaScript, identifiable by the .js file extension. There are highlighted lines in different colors to distinguish syntax elements. The left pane lists files such as 'assets', '.env', and 'index.js'. A web browser is visible at the top of the screen with multiple open tabs.

A computer screen displays a code editor with various files in a directory. The code being edited is written in JavaScript, identifiable by the .js file extension. There are highlighted lines in different colors to distinguish syntax elements. The left pane lists files such as 'assets', '.env', and 'index.js'. A web browser is visible at the top of the screen with multiple open tabs.

The image displays a computer screen with a code editor open. The code editor contains a JavaScript file named popup.js. Lines of code are written with various syntax coloring, typical for JavaScript. On the left side of the screen, there is a file explorer showing a list of files and directories.

The image displays a computer screen with a code editor open. The code editor contains a JavaScript file named popup.js. Lines of code are written with various syntax coloring, typical for JavaScript. On the left side of the screen, there is a file explorer showing a list of files and directories.

Lines of JavaScript code displayed on a computer screen with syntax highlighting. The text includes various functions, variables, and operations related to web development.

Lines of JavaScript code displayed on a computer screen with syntax highlighting. The text includes various functions, variables, and operations related to web development.

Project 2

Project description 2

Technical Consultant

Espressive | May 2023 – Dec 2024

Designed and implemented chatbot technical solutions.
Python scripting for automation and integration.
Developed and maintained RESTful API connections (OAuth 2.0, JWT).
Led customer implementations from planning to go-live.
Worked with CI/CD pipelines and agile methodologies.
Integrated ITSM platforms: ServiceNow, Jira, Zendesk, Ivanti, Salesforce.
Exposure to LLM-based solutions and generative AI integrations.

ServiceNow Developer

Robert Bosch Technologies | June 2022 – May 2023

Customized the ITSM module, Service Catalog, and Catalog Items.
Developed Client Scripts, Script Includes, and server-side logic.
Integrated catalog items with orchestrators and approval workflows.
Consumed external APIs and called stored procedures using JavaScript.

Lines of computer code are displayed on a dark background, featuring SQL and JavaScript syntax with colorful syntax highlighting. The code includes a SQL query and JavaScript function handling datasets.

Lines of computer code are displayed on a dark background, featuring SQL and JavaScript syntax with colorful syntax highlighting. The code includes a SQL query and JavaScript function handling datasets.

Experience

ServiceNow Developer

HandCloud | Oct 2021 – June 2022

Maintained and enhanced ServiceNow instances.
Configured ITSM module using Business Rules, UI Actions, Script Includes.
Built integrations using Flow Designer, Virtual Agent, and WhatsApp API.
JavaScript development for frontend/backend functionality.

Web Developer & Digital Marketing Intern

Open Global Commerce S.A. | Jan 2018 – Apr 2018

Created web pages from scratch, including hosting & domain configuration.
Worked with WordPress, PHP, MySQL, HTML, CSS.
Implemented basic SEO for better web positioning.